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Returns

You have 14 days to change your mind, counted from the day your order arrives. Within that window you can withdraw from the purchase without giving a reason. This is your statutory right of withdrawal and it applies to every online order in the EU.

How to register a return

  1. Mail hello@badintentions.nl within 14 days of delivery with your order number and what you are sending back. One line is enough — no reason needed.
  2. We send you the return instructions and the address.
  3. Ship the parcel back within 14 days of that notice.

You may also use the EU model withdrawal form, but you do not have to.

Condition

You may assess the piece the way you would in a shop: try it on, look at it, handle it. You may not use it. Send it back with the labels still attached and in the state it reached you. If it has been handled beyond what assessing it requires, we may deduct the loss in value from your refund.

Cost of sending it back

To be set. Who pays return postage and how the return label works will be filled in here before Drop 01 opens. Until it is, the statutory floor applies: we must tell you before you order, and without that notice the return cost is ours.

Your refund

We refund within 14 days of the day you registered the return. We may wait until we have the piece back, or until you show us you sent it — whichever comes first.

You get the full purchase price back, including the standard shipping you paid on the order. If you chose a more expensive delivery method, we refund the standard rate. Refunds go back via the same payment method you used, unless you agree otherwise.

Where the right of withdrawal does not apply

To pieces made to your specification or clearly personalised — your own name or your own design. The regular Drop 01 articles are not in that category: they are produced to order, but in standard sizes and standard versions, so your full 14 days stand.

Faulty or wrong item

That is not a return and no 14-day window applies. If you receive the wrong piece, the wrong size or something with a manufacturing fault, mail hello@badintentions.nl with a photo and your order number. We replace it or refund you, and postage is on us. Your statutory guarantee of a sound product is separate and does not expire after two weeks.

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